Terms and Conditions of Sale

We want you to be happy with your purchase!

1. Returns

We accept returns and exchanges.

If you’ve changed your mind and would like to return your purchase, you may do so. Should you decide that what you’ve received isn’t quite right and you’d like to swap if for another item, that’s fine too.

You can return unopened items in the original packaging within 20 days of your purchase with receipt or proof of purchase. If 20 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return.

If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Alternatively, if it’s a swap you’d like, we’ve send out your replacement using our standard shipping method.

To follow-up on the status of your return or exchange, please contact us at: returns@ayearofdates.co.uk

3. Exceptions 

Some items are non-refundable and non-exchangeable. These include, but not limited too: Personalised Year of Dates, Personalised birthday box, Personalised Month of dates etc…

4. Shipping

To return the item you purchased, please mail it to:

A Year of Dates
3rd Floor, Unit 52,
Halliwell Business Park,
Rossini St,

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you.

You are responsible for any loss or damage during return shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable.

Any amounts refunded will not include the cost of shipping.


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